New from the April issue of Contact Center Pipeline
Workplace trends come and go. From the hierarchical corner office setups and cubicle rows that dominated most of the 1900s to open-plan campuses with free lunch and foosball that came with the internet boom of the mid-1990s and early 2000s. From “we need to concentrate more” to “we need to collaborate more.” From IBM calling telework the future (then backpedaling) to Yahoo banning remote work entirely… knowing what we know now, none of these has aged particularly well.
Because who had “global pandemic” on their 2020 business continuity plan? Oh, you didn’t? Interesting. Neither did anyone else!