Three Ways to Future-Proof Your CX

Apr 8, 2021 9:00:00 AM

New from the April issue of Contact Center Pipeline 

Workplace trends come and go. From the hierarchical corner office setups and cubicle rows that dominated most of the 1900s to open-plan campuses with free lunch and foosball that came with the internet boom of the mid-1990s and early 2000s. From “we need to concentrate more” to “we need to collaborate more.” From IBM calling telework the future (then backpedaling) to Yahoo banning remote work entirely… knowing what we know now, none of these has aged particularly well.

Because who had “global pandemic” on their 2020 business continuity plan? Oh, you didn’t? Interesting. Neither did anyone else!

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Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. Learn more here.