What pairs well with tech talk? Bubbles of course! Watch our new video series, Thought Bubbles, where thought leaders discuss customer experience trends over something bubbly. Grab your favorite brew and pull up a chair with Edify CEO, Cameron Weeks, and CTO, Bracken Fields, to explore the world of machine learning, customer experience, and the contact center. Bringing together game-changing technology and good beer, the brilliant duo discusses why cloud solutions are the only way forward and how thinking outside-the-box has created perfect use cases for machine learning.
Kicking off our new series, episode 1 dives into the difference between artificial intelligence and machine learning, how machine learning improves customer service, and how to get the most out of this technology in the contact center. So, kick back and chill out; five minutes will leave you with a better understanding of how machine learning creates remarkable experiences for customers and teams. Check it out below or on Youtube.