Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

The New WFH: From Want to Need

By J.P. Dundas

As strategic partners, we have the tools, the insight, and the power to help companies plan better for how things are...

Why “Safety First” Should Be Your New Customer And Employee Experience Mantra

By Dan Gingiss

In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

How to Create a Policy Statement for Work-at-Home Agents

By Kay Phelps

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

Day 33 of Quarantine

By Kendal Rodgers

Having a tech-forward mindset has been a huge asset. One month into quarantine, here's what we know is critical for...

Practical Advice for Working Remotely

By Kendal Rodgers

Being able to work from anywhere is more important than ever. Get practical advice, whether you're a work-from-home...

Work from Home Buyer's Guide

By Candace Sheitelman

We've pulled together product recommendations to quickly set up a home office that works.

How to Win at Managing a Remote Workforce

By Kendal Rodgers

Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...