Why Unified Communications Should Be Your Next Priority

By Kay Phelps

To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

Unified Communications: Your EX and CX Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.

Why Move Your UC to the Cloud?

By Kay Phelps

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

Day 33 of Quarantine

By Kendal Rodgers

Having a tech-forward mindset has been a huge asset. One month into quarantine, here's what we know is critical for...

How to Win at Managing a Remote Workforce

By Kendal Rodgers

Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...

4 Tips for Managing a Remote Workforce

By Kendal Rodgers

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Customer Contact Week Vegas - A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Omdia's On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

UC is Essential for Your Employees

By Kendal Rodgers

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

5 Tips for Excellent Customer Support

By Kendal Rodgers

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.