Edify Labs Named a 2020 Tech Culture Award Recipient by TMCnet

By Liz Cahill

TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.

Five Contact Center & CX Trends We See on the Horizon for 2021

By Liz Cahill

Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.

What is Multi-cloud and Why Does it Matter?

By Kay Phelps

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

The Ultimate Glossary for Contact Center Terms

By Liz Cahill

The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Thought Bubbles Q&A: CX and Relationship Building

By Cameron Weeks

See what Edify CEO and co-founder Cameron Weeks had to say recently about customer experience and relationship building.

PeakView Joins Edify Channel Partner Program

By Liz Cahill

PeakView, a proven industry-leading cloud adoption consulting firm with a focus on cloud contact center technology and...

Thought Bubbles: Episode 2

By Kendal Rodgers

Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

Machine Learning is the Real Buzzword of 2020

By Liz Cahill

Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...

TCG Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...

Cloud Services Expert Zamm Advisors Joins Edify Channel Partner Program

By Liz Cahill

Zamm Advisors, a leading cloud services agency that helps businesses of all sizes save time and money on cloud services...