Megatrends 2020 -- A Recap

By Kendal Rodgers

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

4 Ways To Improve Contact Center Culture

By Kendal Rodgers

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

Emotion Detection - Your CX Can’t Survive Without It

By Kendal Rodgers

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...