Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Supporting Your Agents On-The-Go

By Kim Fields

Customer service has gone mobile. See how a cloud contact center solution can empower remote agents by enabling them to...

The Cloud-Native Contact Center: Elastic CX for a Flexible Future

By Edify

Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...