Edify Blog

4 min read

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers on May 15, 2019 9:00:00 AM

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3 min read

A New Pricing Model for a New Communications Platform

By Kendal Rodgers on Mar 18, 2019 1:31:29 PM

Pay only for what you use, without the complexity of capacity forecasting, long-term contracts or minimum commitments.

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Traditional communications platforms feature confusing and problematic pricing models, whether it be flat named user, concurrent user, or usage-based pricing. They are overly complicated and have many hidden fees. With flat named user pricing, companies have to buy a license for every person and experience a lot of waste between multiple shifts and part-time employees. Seasonal spikes are impossible to predict and plan for financially. With concurrent user pricing, you pay for several users’ access for the price of one, but are left with complicated matrix tables to compute your costs. Who can log-in when, and how can your finance department accurately predict usage?

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