Rediscover the Lost Art of the Human Touch in CX

By Edify

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Edify

In today’s world, where everything feels automated, the human touch and personalized service are more important than...