Rediscover the Lost Art of the Human Touch in CX

By Kendal Rodgers

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Kendal Rodgers

In today’s world, where everything feels automated, the human touch and personalized service are more important than...