Edify Blog

4 min read

Humans + Bots Create a Better Customer Experience

By Kendal Rodgers on Jun 12, 2019 9:15:00 AM

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3 min read

5 Ways to Provide Excellent Customer Support

By Kendal Rodgers on May 29, 2019 9:00:00 AM

 

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6 min read

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers on May 22, 2019 9:30:00 AM

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2 min read

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers on Mar 18, 2019 1:30:56 PM

We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience. 

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