Providing Omnichannel Customer Support is No Longer Optional

By Andrew Larty

Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...

It’s Time to Close the Gap

By Kendal Rodgers

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...

The Agent Experience Matters More Than You Think

By Kendal Rodgers

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

The Omnichannel Experience: Your Agents Deserve It Too

By Kendal Rodgers

The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...

The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...

Change the Channel: Is SMS in Your CX Plan?

By Candace Sheitelman

Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...

Customer Service of the Future

By Kendal Rodgers

We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...

Omnichannel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution... one that is omnichannel, easy to provision, set up,...

Humans + Chatbots Create a Better Customer Experience

By Kendal Rodgers

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.