Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Cameron Weeks

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

Machine Learning is the Real Buzzword of 2020

By Liz Cahill

Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...

The Fastest Glacier

By Candace Sheitelman

The contact center industry’s cumbersome yet mostly functional technology has stuck because there just haven’t been...

Megatrends 2020 -- A Recap

By Kendal Rodgers

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

AI and ML: They’re Not Interchangeable

By Candace Sheitelman

There are so many nuances and so many attributes to both artificial intelligence and its litany of subsets - including...

Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...