We’re Customers, Too.
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
Unified Communications impacts the experience you deliver to employees and customers. Read why.
By Dan Gingiss
In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....
2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
By Liz Cahill
It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...
I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
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