Transforming the Enterprise CX and EX for Digital Natives
Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...
By Edify
Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...
By Edify
Focusing on the employee experience in the contact center is key to improving customer service agent retention and...
By Edify
Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...
By Edify
Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...
By Edify
Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...
By Edify
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
By Edify
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
By Edify
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Edify
Unified Communications impacts the experience you deliver to employees and customers. Read why.
By Dan Gingiss
In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....
By Edify
2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...
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