Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...

Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

The War on Work and What It Means for Customer Service

By Edify

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

We’re Customers, Too.

By Edify

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Edify

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Edify

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Unified Communications: Your EX and CX Depends on It

By Edify

Unified Communications impacts the experience you deliver to employees and customers. Read why.

Why “Safety First” Should Be Your New Customer And Employee Experience Mantra

By Dan Gingiss

In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....

The Employee Experience: It’s Time to Re-Strategize

By Edify

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...