We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Kendal Rodgers

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Unified Communications: Your Employee and Customer Experience Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.

Why “Safety First” Should Be Your New Customer And Employee Experience Mantra

By Dan Gingiss

In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....

The Employee Experience: It’s Time to Re-Strategize

By Kendal Rodgers

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

The Agent Experience Matters More Than You Think

By Kendal Rodgers

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

Power to The People: 5 Ways to Elevate the Agent Experience

By Kendal Rodgers

Unless businesses start putting the employee experience at the top of the list, the customer experience will never...

Workplace Wellness 2020: A Trend We Can Get Behind

By Liz Cahill

It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...

What’s Ahead for 2020 CX? I Asked My Favorite Thinkers...

By Candace Sheitelman

I’ve had entirely too many customer experiences in the last month. I have many thoughts on the experiences I had with...

4 Ways To Improve Contact Center Culture

By Kendal Rodgers

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...