5 New Year’s Resolutions Every Company Should Make For 2021

By Dan Gingiss

Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...

We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Kendal Rodgers

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Unified Communications: Your Employee and Customer Experience Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.

Why Customer & Employee Experience is Even More Important During COVID-19

By Kendal Rodgers

Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...

Why “Safety First” Should Be Your New Customer And Employee Experience Mantra

By Dan Gingiss

In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....

The Employee Experience: It’s Time to Re-Strategize

By Kendal Rodgers

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

Employee Engagement: 5 Lessons from a Pandemic

By Candace Sheitelman

Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...