The War on Work and What It Means for Customer Service

By Edify

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

Battling Burnout in a Work-From-Anywhere World

By Edify

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Edify

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

The Employee Experience: It’s Time to Re-Strategize

By Edify

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

Employee Engagement: 5 Lessons from a Pandemic

By Candace Sheitelman

Edify CMO addresses employee engagement in the August issue of Contact Center Pipeline, offering suggestions for...