Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Kendal Rodgers

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

4 Ways To Improve Contact Center Culture

By Kendal Rodgers

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

Emotion Detection - Your CX Can’t Survive Without It

By Kendal Rodgers

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...