Insurance Company Taps Edify for Cloud-Native Contact Center and Unified Communications

By Liz Cahill

An insurance company that provides underwriting of fire, marine, and casualty insurance, has selected Edify as its new...

This Customer Wants Roses

By Candace Sheitelman

AI-based technology can assist with traditional concierge services, build customer relationships, and reduce...

Inside the Contact Center: A Study of Customer and Employee Experience

By Liz Cahill

New contact center research report reveals technical and operational challenges and opportunities around cloud...

Protecting Your Credit Union From Fraud Starts in the Contact Center

By Edify

Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...