Rescripting the Customer Experience for Work from Anywhere

By Candace Sheitelman

Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...

Edify Huddle to Offer Dynamic Scripting Within Its Workflows Tool

By Liz Cahill

Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...