From CX to BX: A New Paradigm For A New Normality

By Edify

CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...

Customer Inclusiveness Imperative: The ROI of Closing The Experience Gap

By Stephanie Thum

Explore how inclusive mindsets, practices, and business approaches can be interwoven into a customer experience mindset...

Edify Names J.P. Dundas Vice President, Channel Sales

By Liz Cahill

Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...

Music City and Me: A CCW Nashville Recap

By Candace Sheitelman

Customer Contact Week Nashville was a great show. We met with companies and CX leaders across all industries who are...