Rediscover the Lost Art of the Human Touch in CX
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
By Dan Gingiss
Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
Unified Communications impacts the experience you deliver to employees and customers. Read why.
By Dan Gingiss
In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....
2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
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