Want great CX? Trust your employees to do the right thing.

By Edify

Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...

How to Fumble an Almost Perfect Customer Experience

By Edify

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Emotion Detection - Your CX Can’t Survive Without It

By Edify

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Building a Customer-First Culture: 3 Things To Do

By Phil Hamburg

“Customer-first culture” means something different to every organization based on priorities and differentiators. The...

Customer Contact Week Vegas - A Recap

By Edify

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Humans + Chatbots Create a Better Customer Experience

By Edify

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

Why BCaas has Big Benefits for Companies

By Edify

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Edify

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.