Three Ways to Future-Proof Your CX

By Candace Sheitelman

Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

The Agent Experience Matters More Than You Think

By Kendal Rodgers

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

How to Create a Policy Statement for Work-at-Home Agents

By Kay Phelps

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...