A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Five Contact Center Innovations That Are Reshaping Customer Service

By Edify

These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...

Three Ways to Future-Proof Your CX

By Candace Sheitelman

Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...

Agents still at home?! Here’s how to keep them engaged.

By Edify

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

The Agent Experience Matters More Than You Think

By Edify

We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...

How to Create a Policy Statement for Work-at-Home Agents

By Edify

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...