A New Recipe for Agent Productivity
Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...
By Edify
Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...
By Edify
Focusing on the employee experience in the contact center is key to improving customer service agent retention and...
By Edify
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
By Edify
Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...
By Liz Cahill
Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...
By Edify
Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...
By Edify
We talk a lot about how today’s customers demand an omnichannel experience. What we forget to talk about sufficiently...
By Edify
Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...
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