5 New Year’s Resolutions Every Company Should Make For 2021

By Dan Gingiss

Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...

The Power Of A Connected Customer Journey

By Kendal Rodgers

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...

The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

Improve Your Customer Journey

By Kendal Rodgers

Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...