Rediscover the Lost Art of the Human Touch in CX
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
By Dan Gingiss
Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
By Liz Cahill
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
By Kay Phelps
Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
Customer service affects everyone, yet the experience we have with brands lags far behind the communications...
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