Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Kendal Rodgers

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

Customers Have Been Complaining Since 1750 B.C.

By Carol Gold

It's National Customer Service Week, celebrating customer service professionals and increasing awareness of how vital...

Customer Inclusiveness Imperative: The ROI of Closing The Experience Gap

By Stephanie Thum

Explore how inclusive mindsets, practices, and business approaches can be interwoven into a customer experience mindset...

The Omnichannel Experience: Your Agents Deserve It Too

By Kendal Rodgers

The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...