Every Contact Center Pricing Model Stinks. Except One.

By Candace Sheitelman

Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Liz Cahill

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

Managing Through a Crisis with Technology

By Cameron Weeks

The coronavirus (COVID-19) outbreak is disrupting entire nations and industries worldwide. Planning for unforeseen...

Edify Names J.P. Dundas Vice President, Channel Sales

By Liz Cahill

Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution... one that is omnichannel, easy to provision, set up,...