Five Contact Center & CX Trends We See on the Horizon for 2021

By Liz Cahill

Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.

The Ultimate Glossary for Contact Center Terms

By Liz Cahill

The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...

Edify Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Thought Bubbles Q&A: Artificial Intelligence

By Cameron Weeks

The utilization of AI throughout contact centers is ever-expanding. Read about the use-cases and whether it's a big...

The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Thought Bubbles: Episode 1

By Kendal Rodgers

Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Kendal Rodgers

CTO Bracken Fields talks about the contact center, why point solutions fail employees and customers, and how companies...

Edify Names J.P. Dundas Vice President, Channel Sales

By Liz Cahill

Today, Edify Labs named J.P. Dundas its new Vice President of Channel Sales. Dundas brings more than 15 years of...

The Ultimate AI and ML Glossary

By Kendal Rodgers

Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...

Edify to Exhibit at Customer Contact Week in Nashville

By Liz Cahill

Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...

2019: Edify’s Year in Review

By Kendal Rodgers

With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...

If You Don’t Know Me By Now…

By Candace Sheitelman

As a consumer, what I want from the brands I patronize has changed so much over the last five years. Yet the technology...