Edify Blog

4 min read

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers on May 15, 2019 9:00:00 AM

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3 min read

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers on May 8, 2019 9:05:00 AM

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1 min read

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks on Apr 22, 2019 9:33:55 AM

In a recently published review of the Contact Center market, DMG Consulting validated their historic predictions and stated their vision for the changes to come. DMG Consulting attributes the rapidly increasing growth in cloud solutions to the overall innovation by next-generation vendors.

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2 min read

Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers on Apr 17, 2019 10:30:00 AM

If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.

 

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3 min read

A New Pricing Model for a New Communications Platform

By Kendal Rodgers on Mar 18, 2019 1:31:29 PM

Pay only for what you use, without the complexity of capacity forecasting, long-term contracts or minimum commitments.

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Traditional communications platforms feature confusing and problematic pricing models, whether it be flat named user, concurrent user, or usage-based pricing. They are overly complicated and have many hidden fees. With flat named user pricing, companies have to buy a license for every person and experience a lot of waste between multiple shifts and part-time employees. Seasonal spikes are impossible to predict and plan for financially. With concurrent user pricing, you pay for several users’ access for the price of one, but are left with complicated matrix tables to compute your costs. Who can log-in when, and how can your finance department accurately predict usage?

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2 min read

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers on Mar 18, 2019 1:30:56 PM

We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience. 

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