Enterprise Connect 2022: A Recap

By Edify

Enterprise Connect featured discussions about every facet of business communications. The blend of UCaaS and CCaaS was...

A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

Rediscover the Lost Art of the Human Touch in CX

By Edify

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

Playing Nice with Others

By Andrew Larty

Let's explore how various technologies must play nice with one another, why it’s important, and how it impacts...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Edify

CTO Bracken Fields talks about the contact center, why point solutions fail, and how companies can improve the CX they...

2019: Edify’s Year in Review

By Edify

With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

By Liz Cahill

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Edify

In today’s world, where everything feels automated, the human touch and personalized service are more important than...

Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Is your vendor delivering? This checklist will help you decide.

By Edify

Use this free checklist from DMG when making the critical decision of business communications technology product...

Customer Contact Week Austin -- A Recap

By Candace Sheitelman

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...