Rediscover the Lost Art of the Human Touch in CX
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
By Andrew Larty
Let's explore how various technologies must play nice with one another, why it’s important, and how it impacts...
CTO Bracken Fields talks about the contact center, why point solutions fail employees and customers, and how companies...
With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
In today’s world, where everything feels automated, the human touch and personalized service are more important than...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Use this free checklist from DMG when making the critical decision of business communications technology product...
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...
By Liz Cahill
Edify Labs to Exhibit at Customer Contact Week in Austin
©2020 Edify Labs. All rights reserved.
