Rediscover the Lost Art of the Human Touch in CX

By Kendal Rodgers

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

Playing Nice with Others

By Andrew Larty

Let's explore how various technologies must play nice with one another, why it’s important, and how it impacts...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Kendal Rodgers

CTO Bracken Fields talks about the contact center, why point solutions fail employees and customers, and how companies...

2019: Edify’s Year in Review

By Kendal Rodgers

With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

By Liz Cahill

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

In the Age of Automation and Big Data, Sometimes It's The Little Things

By Kendal Rodgers

In today’s world, where everything feels automated, the human touch and personalized service are more important than...

Agents without scripts? It's time to have real conversations.

By Cameron Weeks

When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...

Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Is your vendor delivering? This checklist will help you decide.

By Kendal Rodgers

Use this free checklist from DMG when making the critical decision of business communications technology product...

Customer Contact Week Austin -- A Recap

By Candace Sheitelman

It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...

Improve Your Customer Journey

By Kendal Rodgers

Your journey map needs to be ever-evolving like your customers. Here are a few ways to improve it; in turn, you will...

Edify Labs to Exhibit at CCW Austin

By Liz Cahill

Edify Labs to Exhibit at Customer Contact Week in Austin