Hammond Delivers The Next Level of Omnichannel with Machine Learning

By Edify

Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...

4 Tips for Managing a Remote Workforce

By Edify

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...