ICMI Connections Chicago -- A Recap

By Candace Sheitelman

The ICMI Connections Expo Hall was hot with CX leaders looking to grow, learn, and evolve the way they interact. Here's...

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

By Liz Cahill

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

Is your vendor delivering? This checklist will help you decide.

By Kendal Rodgers

Use this free checklist from DMG when making the critical decision of business communications technology product...

Edify Raises $10 Million Seed Funding

By Liz Cahill

Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally 

Edify Labs to Exhibit at CCW Austin

By Liz Cahill

Edify Labs to Exhibit at Customer Contact Week in Austin

Honestly… I Just Want to Lean Out

By Candace Sheitelman

Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...

4 Tips for Managing a Remote Workforce

By Kendal Rodgers

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Why I’m So Into the New Era of CX

By Candace Sheitelman

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Emotion Detection--Your CX Can’t Survive Without It

By Kendal Rodgers

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Omnichannel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...