Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...

It’s Time to Close the Gap

By Kendal Rodgers

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...

What is Multi-cloud and Why Does it Matter?

By Kay Phelps

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Why Move Your UC to the Cloud?

By Kay Phelps

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

Cloud Concepts Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the...

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

TCG Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...

Cloud Services Expert Zamm Advisors Joins Edify Channel Partner Program

By Liz Cahill

Zamm Advisors, a leading cloud services agency that helps businesses of all sizes save time and money on cloud services...

Ask a CTO: Moving to Cloud Solutions

By Kendal Rodgers

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

Edify Labs Named a Best Places to Work in Indiana Company for 2020

By Liz Cahill

Edify made the list as one of the Best Places to Work in Indiana.

Edify to Exhibit at Customer Contact Week in Nashville

By Liz Cahill

Attendees to experience demo of only cloud-native, fully unified CC+UC solution, and hear from Edify company leaders in...