Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Change the Channel: Is SMS in Your CX Plan?

By Candace Sheitelman

Is text support in your CX plan? 98% of all text messages are opened and 95% are responded to within 3 minutes of being...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

TCG Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...

Managing Through a Crisis with Technology

By Cameron Weeks

The coronavirus (COVID-19) outbreak is disrupting entire nations and industries worldwide. Planning for unforeseen...

Ask a CTO: Moving to Cloud Solutions

By Kendal Rodgers

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

Edify Labs Named a Best Places to Work in Indiana Company for 2020

By Liz Cahill

Edify made the list as one of the Best Places to Work in Indiana.