Cloud vs. Multi-cloud vs. On-Premises: What It All Means

By Kendal Rodgers

Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...

What is Multi-cloud and Why Does it Matter?

By Edify

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Ask a CTO: Moving to Cloud Solutions

By Kendal Rodgers

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

By Liz Cahill

Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

Is your vendor delivering? This checklist will help you decide.

By Kendal Rodgers

Use this free checklist from DMG when making the critical decision of business communications technology product...

4 Tips for Managing a Remote Workforce

By Kendal Rodgers

Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...

Omnichannel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...

Customer Contact Week Vegas - A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Edify Labs Announces General Availability of Edify Huddle

By Liz Cahill

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

Humans + Chatbots Create a Better Customer Experience

By Kendal Rodgers

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.