Automation for Augmentation: The Smart Blended Future of CX
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
By Edify
By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...
Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Empower your call center agents to provide better customer support with these five helpful tips and suggestions.
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...
Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...
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