Hammond Delivers The Next Level of Omnichannel with Machine Learning

By Edify

Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Liz Cahill

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

4 Ways To Improve Contact Center Culture

By Edify

Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...

Why I’m So Into the New Era of CX

By Candace Sheitelman

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Emotion Detection - Your CX Can’t Survive Without It

By Edify

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Humans + Chatbots Create a Better Customer Experience

By Edify

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

5 Tips for Excellent Customer Support

By Edify

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.

Cloud-Native Solutions Improve the Customer Experience

By Edify

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...