If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.
2 min read
Cloud-Based Communication Platforms Improve the Customer Experience
Topics:
Machine Learning
ChatBot
AI
Contact Center
Artificial Intelligence
Agent
Edify
Call Center
BCaaS
Unified Communications
UC
Business Communications as a Service
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2 min read
Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel
We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience.
Topics:
Hammond
Machine Learning
Omni-Channel
ChatBot
AI
Contact Center
Artificial Intelligence
Coaching
Agent
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