Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Edify Labs Exhibiting at ICMI Contact Center Expo

By Liz Cahill

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...