Edify Blog

4 min read

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers on May 15, 2019 9:00:00 AM

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1 min read

Edify Labs Exhibiting at ICMI Contact Center Expo

By Edify on May 13, 2019 3:36:48 PM

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2 min read

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers on May 1, 2019 9:19:46 AM

 

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2 min read

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers on Apr 24, 2019 9:45:00 AM

The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?

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2 min read

Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers on Apr 17, 2019 10:30:00 AM

If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.

 

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3 min read

What is a Messaging API?

By Ty Givens on Apr 8, 2019 9:00:00 AM

An Application Programming Interface (API) permits two applications to speak to one another. APIs empower Unified Communication and Collaboration Platforms (UCCP). UCCPs bring forth information and functional accountability, allowing information to travel swiftly interdepartmentally.

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3 min read

A New Pricing Model for a New Communications Platform

By Kendal Rodgers on Mar 18, 2019 1:31:29 PM

Pay only for what you use, without the complexity of capacity forecasting, long-term contracts or minimum commitments.

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Traditional communications platforms feature confusing and problematic pricing models, whether it be flat named user, concurrent user, or usage-based pricing. They are overly complicated and have many hidden fees. With flat named user pricing, companies have to buy a license for every person and experience a lot of waste between multiple shifts and part-time employees. Seasonal spikes are impossible to predict and plan for financially. With concurrent user pricing, you pay for several users’ access for the price of one, but are left with complicated matrix tables to compute your costs. Who can log-in when, and how can your finance department accurately predict usage?

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