Too Much Like Hard Work...
Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...
By Edify
Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...
Having a tech-forward mindset has been a huge asset. One month into quarantine, here's what we know is critical for...
With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
By Liz Cahill
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Empower your call center agents to provide better customer support with these five helpful tips and suggestions.
Journey mapping is a visual representation of each and every experience your customers have with your business or your...
An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...
Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...
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