Three Tips on Leveraging Holistic Journey Mapping to Improve the CX

By Edify

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Omdia's On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

Why BCaas has Big Benefits for Companies

By Edify

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Edify

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.

Disrupting the Status Quo - Setting a New Standard for Communications Tech

By Edify

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Cloud-Native Solutions Improve the Customer Experience

By Edify

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...

What is a Unified Communications Platform?

By Ty Givens

Unified Communications is everything a business needs to communicate with customers & teams, unifying all communication...