Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Day 33 of Quarantine

By Kendal Rodgers

Having a tech-forward mindset has been a huge asset. One month into quarantine, here's what we know is critical for...

2019: Edify’s Year in Review

By Kendal Rodgers

With purpose, vision, passion, and leadership, 2019 has been an unforgettable year. Here's a look back at the fun we...

Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Customer Contact Week Vegas - A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Omdia's On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

Edify Labs Announces General Availability of Edify Huddle

By Liz Cahill

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.

Three Tips on Leveraging Holistic Journey Mapping to Improve the CX

By Kendal Rodgers

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Disrupting the Status Quo - Setting a New Standard for Communications Tech

By Kendal Rodgers

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Cloud-Native Solutions Improve the Customer Experience

By Kendal Rodgers

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...