Machine Learning Q&A with Cameron Weeks

By Liz Cahill

We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...

Edify Labs to Exhibit at CCW Austin

By Liz Cahill

Edify Labs to Exhibit at Customer Contact Week in Austin

Customer Contact Week Vegas - A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Omdia's On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...

Disrupting the Status Quo - Setting a New Standard for Communications Tech

By Kendal Rodgers

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks

DMG Consulting validated historic predictions of the Contact Center market and stated their vision for the changes to...

Cloud-Native Solutions Improve the Customer Experience

By Kendal Rodgers

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...

UCaaS vs. CPaaS: Do you have to choose one or the other?

By Ty Givens

The most distinct differences are the core audiences. UCaaS is geared towards internal business processes, while CPaaS...

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...