Edify Blog

1 min read

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks on Apr 22, 2019 9:33:55 AM

In a recently published review of the Contact Center market, DMG Consulting validated their historic predictions and stated their vision for the changes to come. DMG Consulting attributes the rapidly increasing growth in cloud solutions to the overall innovation by next-generation vendors.

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2 min read

Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers on Apr 17, 2019 10:30:00 AM

If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.

 

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2 min read

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers on Mar 18, 2019 1:30:56 PM

We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience. 

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