How to Fumble an Almost Perfect Customer Experience

By Kendal Rodgers

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Humans + Chatbots Create a Better Customer Experience

By Kendal Rodgers

Customers always remember their service experiences. Implementing an intelligent chatbot will add value and help your...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Empower your call center agents to provide better customer support with these five helpful tips and suggestions.

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers

Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...

Three Tips on Leveraging Holistic Journey Mapping to Improve the CX

By Kendal Rodgers

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Disrupting the Status Quo - Setting a New Standard for Communications Tech

By Kendal Rodgers

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Cloud-Native Solutions Improve the Customer Experience

By Kendal Rodgers

Robust, cloud-native, next-gen platforms with advanced capabilities are emerging... and combining machine learning with...

What is a Messaging API?

By Ty Givens

Well-built APIs allow businesses to add real-time communication functions to their systems in minutes, without having...

Hammond Delivers The Next Level of Omnichannel with Machine Learning

By Kendal Rodgers

Machine learning-powered smart bots, when used appropriately in a modern omnichannel solution, boost both the customer...