Edify Blog

2 min read

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers on May 1, 2019 9:19:46 AM

 

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Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers on Apr 24, 2019 9:45:00 AM

The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?

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Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers on Apr 17, 2019 10:30:00 AM

If a customer has a problem, they expect a fast resolution any time of day or night. The combination of Machine Learning and cloud communications is making all kinds of customer experience strides possible.

 

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3 min read

What is a Messaging API?

By Ty Givens on Apr 8, 2019 9:00:00 AM

An Application Programming Interface (API) permits two applications to speak to one another. APIs empower Unified Communication and Collaboration Platforms (UCCP). UCCPs bring forth information and functional accountability, allowing information to travel swiftly interdepartmentally.

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Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers on Mar 18, 2019 1:30:56 PM

We believe the next “channel” of a modern omni-channel solution is the addition of Artificial Intelligence (AI) and Machine Learning (ML) to supplement the overall user experience. 

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