By Candace Sheitelman
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
By Kendal Rodgers
Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...
By Liz Cahill
It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...
