Predictions Are Dead

By Candace Sheitelman

Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...

Megatrends 2020 -- A Recap

By Kendal Rodgers

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

Workplace Wellness 2020: A Trend We Can Get Behind

By Liz Cahill

It’s a new year and not surprisingly, the number of articles theorizing about the next hot business trends are...