It's The Customer's World. We Just Live In It.

By Edify

It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...

Connected Customer Journeys

By Kendal Rodgers

Companies everywhere must adopt an enterprise journey approach. So, we sat down with leading industry analyst Mila...

The Ideal Cloud-Based Contact Center Platform

By Kendal Rodgers

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...

The Premier Partner Experience

By Kendal Rodgers

Tune in to 'The Premier Partner Experience with Edify' to learn about the industry's best partner program and see a...

Machines + Humans: The Next Chapter

By Edify

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....

Working from Home: The Compliance & Operations Checklist

By Edify

Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...

Working from Home: The Checklist

By Edify

The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...

Managing a Remote Workforce

By Kendal Rodgers

Letting employees work remotely is easy, but learning to effectively manage a virtual workforce requires a fresh...

Machine Learning in the Contact Center

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

Megatrends 2020 Webinar

By Kendal Rodgers

Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...

Improving the Agent Experience

By Edify

Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...