The Urgency of Machine Learning in the Customer Experience

Feb 4, 2022 9:00:00 AM

machine learning in customer serviceCustomers want help when they need it, as well as how and where they want it, but delivering even a better-than-average experience takes a lot of work. So, are you doing what’s necessary to ensure the CX you’re providing is the best?

Download our eBook to learn:

  • Where machine learning should be utilized in customer service
  • Why evolving self-service technologies should be part of every CX strategy
  • The do’s and the don’t’s of implementing such tools
  • How to better engage with customers

With 81% of customers across all industries attempting to resolve matters themselves before reaching out to a live agent, you really can’t afford to wait any longer.

Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University.