We're changing the customer service conversation - quite literally - with real-time transcription and translation into 100+ languages across channels. As part of our cloud-native CCaaS solution, this feature removes language barriers and lag times from agent-customer conversations, eliminates the need for staffing multilingual agents, and plays a big part in fixing first call resolution for companies across industries.
Powered by our machine learning engine and configured inside our drag-and-drop workflows tool, Edify's live text translation and transcription capabilities eliminate friction and frustration in the customer service experience via voice, SMS, and webchat. See the feature in action in our press release, and download the datasheet below for more detailed information.
