Three Ways to Make Omnichannel Support a Reality

Apr 20, 2021 4:15:31 PM

Providing omnichannel customer support is no longer optional. Today's customers expect a high level of fluidity and flexibility and want their communications with businesses to feel as effortless as their personal ones. Knowing that customers will use the most convenient communication method available to them at any given moment, here are three ways to start delivering stellar service across all channels.

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Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.