The Ideal Cloud-Based Contact Center Platform

Apr 24, 2020 3:46:40 PM


Webinar -20200422 The Ideal Contact Center Platform

 

There is a tidal wave of innovation hitting the contact center market -- and not a moment too soon with the recent rush to move workers home. We sat down with leading industry analyst Donna Fluss of DMG Consulting and Edify co-founder and CEO Cameron Weeks to discuss cloud-based contact centers and what to look for in an ideal platform.

Don’t settle for outdated contact center solutions with limited capabilities and flexibility. The new solutions are open, cloud-based platforms that come with functionality companies of all sizes need to deliver an inspiring level of service cost-effectively. These omnichannel platforms provide all of the basics – routing, queuing, self-service, softphone, quality management, etc. – as well as speech and text analytics, robotic process automation, and a lot more. Watch the replay to learn about:

  • The newest innovations in the cloud-based contact center infrastructure market
  • Functional capabilities that are included in the new Interaction Centers
  • How AI and machine learning can transform and revolutionize contact center solutions
  • How the new contact center platforms will impact your customers and workforce

 

Originally aired:

Wednesday, April 22, 2020

10:00 AM PT / 1:00 PM ET

Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.