The Ideal Cloud-Based Contact Center Platform

Apr 24, 2020 3:46:40 PM

HubSpot Video


There is a tidal wave of innovation hitting the contact center market -- and not a moment too soon with the recent rush to move workers home. We sat down with leading industry analyst Donna Fluss of DMG Consulting and Edify co-founder and CEO Cameron Weeks to discuss cloud-based contact centers and what to look for in an ideal platform.

Don’t settle for outdated contact center solutions with limited capabilities and flexibility. The new solutions are open, cloud-based platforms that come with functionality companies of all sizes need to deliver an inspiring level of service cost-effectively. These omnichannel platforms provide all of the basics – routing, queuing, self-service, softphone, quality management, etc. – as well as speech and text analytics, robotic process automation, and a lot more. Watch the replay to learn about:

  • The newest innovations in the cloud-based contact center infrastructure market
  • Functional capabilities that are included in the new Interaction Centers
  • How AI and machine learning can transform and revolutionize contact center solutions
  • How the new contact center platforms will impact your customers and workforce


Originally aired:

Wednesday, April 22, 2020

10:00 AM PT / 1:00 PM ET