Each week, customer experience speaker, coach, author and podcaster Dan Gingiss interviews an industry thought leader who has become The Experience Maker at their business and helped others do the same. Episode 20 featured our very own Cameron Weeks, co-Founder & CEO of Edify. Edify was built to bridge the gap between what tools are available to connect with people in personal lives to those that are available when we connect with the businesses we buy from. Does technology drive customer experience or does customer experience drive technology? Hear what Cameron has to say about the current state of customer care, the technology available, what tools agents really need to serve customers, and where things are headed.
You can tune in each Thursday at 4:00 PM EST to hear Dan Gingiss on The Experience Maker, streaming on Linkedin Live and Periscope on Twitter. Follow Dan on LinkedIn or Twitter to receive an alert in your feed when he's live, or watch the replays on his YouTube channel. Until next time!