2021 Megatrends in Customer Experience with Destination CRM

By Kendal Rodgers

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

Machines + Humans: The Next Chapter

By Kendal Rodgers

Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...

The Experience Maker: Episode #20 with Cameron Weeks

By Kendal Rodgers

Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...

Connected Customer Journeys

By Kendal Rodgers

Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...

Working from Home: The Compliance & Operations Checklist

By Edify

Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...

Working from Home: The Checklist

By Edify

The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...

Contact Center 2025: A Roadmap

By Kendal Rodgers

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...