Three Ways to Make Omnichannel Support a Reality

By Kendal Rodgers

Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...

COVID-19 Impact: Recalibrating Human & AI Roles

By Kendal Rodgers

Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...

The Experience Maker: Episode #20 with Cameron Weeks

By Kendal Rodgers

Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...