Resources | Customer Experience

A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...

Jun 10, 2022

Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...

Feb 21, 2022

Powered by our machine learning engine, Edify's live text translation and transcription capabilities eliminate friction...

Jan 27, 2022

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

Nov 11, 2021

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

Jan 25, 2021

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...

Nov 20, 2020

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Sep 16, 2020

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...

Dec 6, 2019

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