A Study of Customer and Employee Experience by CRM Media & Unisphere Research

By Edify

A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...

Speaking to Digital Natives in Their Own Language

By Edify

Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...

Real-Time Transcription and Translation

By Edify

Powered by our machine learning engine, Edify's live text translation and transcription capabilities eliminate friction...

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

2021 Megatrends in Customer Experience with Destination CRM

By Edify

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

Edify for Disaster Recovery

By Edify

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...

How to Keep Customers and Employees Engaged During a Pandemic

By Edify

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Contact Center 2025: A Roadmap

By Edify

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...