A Study of Customer and Employee Experience by CRM Media & Unisphere Research
A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...
By Edify
A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...
By Edify
Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...
By Edify
Powered by our machine learning engine, Edify's live text translation and transcription capabilities eliminate friction...
In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...
By Edify
Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...
By Edify
Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...
By Edify
Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...
By Edify
Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...
©2022 Edify Labs, Inc. All rights reserved.